1. 연구 단계별 성과
◇ 중형 2단계 (202309~202708)
◇ 중형단계 (2020S1A3A2A02093277, 권오병 연구책임)
2. 논문정보
· 제목: The impact of ternary classification with neutral sentiment on prediction of customer satisfaction in online hotel reviews
· 저자: Tae-Dong Noh, Soyoung Jun, Jong Woo Kim
· 학술지명: Journal of Hospitality and Tourism Technology 17(2)
· 발행연도: 2026.03
· 수록면: 536-560
